This Privacy Policy explains how Heating & Cooling Masters ("we," "our," or "us") collects, uses, and protects information when you visit our website or contact us about HVAC services in Wilmington, DE. We are committed to handling your information responsibly.
1. Information We Collect
Information you provide directly: When you fill out a contact form, call us, or request a service estimate, we may collect your name, phone number, email address, and service address in Wilmington, DE or a nearby community.
Information collected automatically: When you visit our website, we may automatically collect your IP address, browser type, pages visited, and referring URL to improve site performance and understand usage patterns.
2. How We Use Your Information
We use the information we collect to respond to inquiries, schedule HVAC services, provide quotes, improve our website, and comply with applicable laws. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. Cookies and Tracking
Our website may use cookies and similar technologies to improve your browsing experience. You can configure your browser to refuse cookies, though some features may not work properly. We may also use third-party analytics services (such as Google Analytics) that collect aggregated, anonymized data under their own privacy policies.
4. Information Sharing
We may share your information with service providers who help us operate our business — such as scheduling software or analytics platforms — who are contractually required to protect it. We may also disclose information if required by law or in response to a valid government request.
5. Data Security
We implement reasonable technical and organizational safeguards to protect your personal information. No transmission over the internet is completely secure, and we cannot guarantee absolute security, but we take every practical precaution.
6. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have done so inadvertently, contact us and we will promptly delete it.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, or delete the personal information we hold. To make a request, contact Heating & Cooling Masters at (302) 620-0080 or via our Contact page.
8. Changes to This Policy
We may update this Privacy Policy at any time. Changes take effect immediately upon posting. We encourage you to review this page periodically.
9. Contact Us
Questions about this Privacy Policy? Reach Heating & Cooling Masters at (302) 620-0080 or visit our Contact page.